Taxpayers can access Where’s My Refund? anytime to track their refunds. They can find this tool on both IRS.gov and the IRS2GO app. The IRS issues most refunds in less than 21 days, although some require additional time. Agency customer service representatives can’t answer refund questions unless it has been:
- 21 days or more since the taxpayer e-filed
- 6 weeks or more since the taxpayer mailed their return
Also, in some cases “Where’s My Refund” may tell the taxpayer to contact the IRS.
Taxpayers can also call the automated IRS refund hotline at 800-829-1954.
Taxpayers who call the IRS with questions about their account should be ready to verify their identity. IRS telephone assistors may ask a series of questions to confirm the identity of callers. Many of the answers to these questions come from the taxpayer’s prior year tax return.
Excerpt from: IRS Tax tip 2019-09